FAQ - Frequently Asked Questions

    Consumer FAQs
    Retailer FAQs

 
Consumer FAQs
 
How do I place an order?
Novell Design Studio sells all of our merchandise through our nationwide authorized retailers. For the location nearest to you, please visit our "Find a retailer" section of our website. Our retailers will be able to answer all manufacturing and pricing questions that you may have.
 
In what metals can I order a Novell wedding band?
Our wedding bands can be special ordered in platinum, 18kt gold, or 14kt gold when you work with our authorized retailers.
 
Can design changes be made to Novell wedding bands?
Novell rings can be custom-manufactured to your specific dimensional requirements. We can alter the width, height or even color of our product as needed. In many cases, aspects from several designs can be combined into one unique piece.
 
Are my Novell Design Studio rings under warranty?
All Novell rings are warranted from defect through normal usage. If any product is worked on by any source - outside of Novell's expert factory - warranty is immediately forfeited. If you should encounter any problem with Novell's product, contact one of our authorized retailers for assistance.
 
What is the standard delivery time?
Every ring is made to order. The standard order is created and shipped with 8-10 working days. Orders can be rushed, at no extra charge, when specified while placing the order with an authorized retailer.
 
Are any rings discontinued?
Novell manufactures every ring that has been pictured in our advertisements and catalogs. Rarely do we discontinue a ring that we have designed. We can also create a ring from a sample, picture or sketch if need be.
 
Is any product imported or manufactured off premise?
Novell Design Studio wedding bands are manufactured only in our factory. We do not import or rely on other sources for our product.
 
What are the Novell Design Studio product lines?
Not Quite Plain (NQP) - The NQP Collection is for the individual whose taste is a step above ordinary. Simple neat and natural designs create an ageless adornment for a man or woman's finger. Styles are also available with decorative diamonds on top or all around the ring. Each NQP ring is crafted in platinum, the purest and rarest precious metal on Earth. Every style is available in the width and metal of choice.
 
Novell Anthology - The Novell Anthology is a menu of classic styles from the jewelry industry's leader in design. Platinum and platinum/eighteen-carat gold designs have been brought together from the most popular styles purchased by Novell consumers throughout the years. Engagement rings, eternity bands, as well as diamond rings embody Novell Anthology.
 
Max Patrick Collection - The Max Patrick Collection contains a wide selection of hand-made styles. Combinations of machining hand braiding, hand engraving and chasting make up the signature look of the series. Like all of Novell's product lines, Max Patrick is available to stocking jewelers in any metal requested.
 
N'OVAL - The N'OVAL is Novell's answer to the plain ring. Since no piece of jewelry should actually be regarded as "plain," we have created the everyday wear ring. A N'OVAL is higher than the standard plain band, and is curved on all four surfaces, creating a cushion at all points of contact. Currently redefining the "plain ring" market, consumers all across the country agree that the N'OVAL creates a better appearance, with increased comfort, and makes better sense.
 
 
Retailer FAQs
 
What is your mailing address and location?
Novell Design Studio
129 Chestnut Street
Roselle, NJ 07203		 Phone: 908-245-0700
Fax: 908-245-5090
Toll free: 888-668-3551		 Website: www.novelldesignstudio.com
Email: custservice@novelldesignstudio.com

 
Who is my sales representative?
Novell uses the team approach to create and service our sales distribution network. There are no commissioned sales representatives. Instead we utilize professional employees concerned only with what's best for your store.
 
How can Novell effectively service our store and at the same time offer so much freedom for us to alter designs? Does Novell shelf stock product?
No. Novell does not shelf stock product. Instead, we use our unique method of component manufacturing. Our production facility maintains a large inventory of components necessary to build a wide array of product. That allows us to make any change and still meet a deadline.
 
How do I place an order?
Orders can be placed via the phone or fax. Call 888-668-3551 to place an order. You will receive a confirmation number and anticipated delivery date. Any cancellations or changes to an order must take place within 24 hours of placement.
 
How can I get the current price on a ring?
Price quotes are obtained by calling Customer Service at 888-668-3551. Hours are 8:30 AM to 5:30 PM (EST), on Monday through Friday.
 
Are any rings discontinued?
Novell manufactures every ring pictured in our catalogs and shown by our staff. We never discontinue a style that we design. In fact, we often create products for our customers based on their sample, picture or sketch.
 
Is any product imported or manufactured off premise?
Novell Design Studio product is manufactured on premise in Roselle, New Jersey. All work is done in house. We currently maintain a 12,000 square foot facility filled with the best craftspeople in the industry.
 
What is the standard delivery time?
Every ring is made to order. The standard order is created and shipped with 8-10 working days, and shipped via United Parcel Service (UPS) or Federal Express (Fed Ex). Orders can be rushed, at no extra charge, if specified when placing the order. You never have to pad your requirements because we do not miss delivery dates.
 
Does Novell memo rings?
Since we do not stock finished product, we do not memo rings. If a ring is available we can make a limited accommodation to a customer provided their account is in good standing.
 
Can I downgrade a ring?
Downgrades for stocking jewelers are available in 14kt or 18kt gold (white or yellow) or 14kt (rose).
 
What are the Novell Design Studio product lines?
Not Quite Plain (NQP) - The NQP Collection is for the individual whose taste is a step above ordinary. Simple neat and natural designs create an ageless adornment for a man or woman's finger. Styles are also available with decorative diamonds on top or all around the ring. Each NQP ring is crafted in platinum, the purest and rarest precious metal on Earth. Every style is available in the width and metal of choice.
 
Novell Anthology - The Novell Anthology is a menu of classic styles from the jewelry industry's leader in design. Platinum and platinum/eighteen-carat gold designs have been brought together from the most popular styles purchased by Novell consumers throughout the years. Engagement rings, eternity bands, as well as diamond rings embody Novell Anthology.
 
Max Patrick Collection - The Max Patrick Collection contains a wide selection of hand-made styles. Combinations of machining hand braiding, hand engraving and chasting make up the signature look of the series. Like all of Novell's product lines, Max Patrick is available to stocking jewelers in any metal requested.
 
N'OVAL - The N'OVAL is Novell's answer to the plain ring. Since no piece of jewelry should actually be regarded as "plain," we have created the everyday wear ring. A N'OVAL is higher than the standard plain band, and is curved on all four surfaces, creating a cushion at all points of contact. Currently redefining the "plain ring" market, consumers all across the country agree that the N'OVAL creates a better appearance, with increased comfort, and makes better sense.
 
Does Novell have a co-operative advertising program?
All of Novell's advertising budget involves national advertising campaign. We direct the consumer to our authorized retailers. Brochures depicting Novell's product lines are sent to consumers via their direct request and through advertising programs. Consumer response constantly increases due to smarter positioning in top publications. We demand and receive premium placement for all of our national ads. Specific cooperative advertisement is not available.
 
Where will Novell be advertising in the future?
You can see Novell consumer ads in a variety of bridal publications including, but not limited to, In Style Weddings and The Knot. Additionally, a Novell product gallery is featured on The Knot's website at www.theknot.com. Recent ads have also been featured in Wedding Bells and Wedding Dresses. Additional editorial coverage and special product featured in Platinum Guild ads can be expected.